Privacy Policy

Privacy Policy

Effective Date: May 1st, 2025

At West Coast Factory Direct Hot Tubs, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or engage with our services, either online or in person at our Nanaimo warehouse.

By using our website or contacting us, you agree to the terms of this policy.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, mailing address, and any other details you provide when contacting us, making a purchase, or filling out a form.
  • Device and Usage Information: This includes your IP address, browser type, referring site, pages visited, and time spent on our site.
  • Cookies and Tracking Technologies: Our website uses cookies to enhance your browsing experience, analyze site performance, and offer relevant content or promotions.

2. How We Use Your Information

We use your personal information to:

  • Process inquiries and respond to customer service requests
  • Schedule appointments or consultations
  • Provide updates about our products, promotions, or services
  • Analyze site performance and improve our offerings
  • Meet legal or regulatory requirements

You may opt out of marketing emails at any time by following the unsubscribe link in our communications.

3. Sharing Your Information

We do not sell or rent your personal information. We may share your data with trusted third parties, including:

  • Service providers who assist in hosting, marketing, or analytics (e.g., Google Analytics)
  • Regulatory or law enforcement agencies, if required to comply with applicable laws or protect our rights

4. Cookies and Tracking

We use cookies and similar tools to:

  • Understand how visitors interact with our website
  • Customize user experience
  • Deliver targeted marketing

You can adjust your browser settings to block or delete cookies at any time.

5. Data Security

We implement reasonable physical, administrative, and technical safeguards to protect your information. However, no method of electronic transmission is completely secure, and we cannot guarantee absolute protection.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Request access to the personal data we hold about you
  • Correct inaccuracies in your personal information
  • Request deletion of your personal data
  • Withdraw consent to marketing communications

To exercise these rights, please contact us at [email protected].

7. Third-Party Links

Our website may contain links to external websites or services. We are not responsible for their content or privacy practices.

8. Children’s Privacy

Our website and services are not intended for individuals under the age of 13. We do not knowingly collect data from children.

9. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. Updates will be posted on this page with a new effective date. We encourage you to review it periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

West Coast Factory Direct Hot Tubs
#2 – 4151 Mostar Road
Nanaimo, BC, V9T 6A6, Canada
📧 Email: [email protected]
📞 Phone: 250-756-8897