The Factory Direct approach is built on 20 years of experience at every level of the hot tub industry – manufacturing, wholesale, retail. We’ve learned a lot during those 20 years, we’ve seen what works and what doesn’t, and we’ve built the Factory Direct business model based on that experience and all that we’ve learned over the years.

We chose the business model we felt would best service the hot tub market, that is, you, our customer. It’s simple really. Build strong, synergistic relationships with best quality product manufacturers, buy in volume from them to save on wholesale costs, set up a warehouse, take a no-frills approach to selling, and pass the savings on to our customers.

This approach makes us very different from your typical hot tub retailer. You’ll see the difference in price, selection, quality and service. After 20 years in the hot tub business, we know a little about hot tubs and we’re more than happy to share that knowledge with you.

By all means, please feel free to get in touch by telephone or e-mail anytime with any questions you might have for us. Contact Today.

But the truly best way to get to know us, and for us to get to know you, is to drop in to our Nanaimo warehouse. Tell us what you’re looking for. We’ll listen first and then we’ll help you to make the right decision regarding your hot tub purchase

What we like to say to folks who have yet to visit us is this: “See the difference. The drive is worth it.”